Question 1

How quickly can you fix my track misalignment?

Accepted Answer

In most cases, we can fix track misalignment the same day you call. Our technicians carry common parts and tools, allowing us to complete most track repairs within 1-2 hours. For severe damage requiring special parts, we may need to schedule a follow-up visit, but we'll always provide a temporary solution to ensure your door operates safely.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can occur from several causes: impact from a vehicle or heavy object, loose mounting brackets, worn rollers that put uneven stress on tracks, foundation settling that shifts the door frame, extreme temperature changes causing expansion/contraction, or simply years of normal wear and tear. Regular maintenance helps prevent alignment issues before they become serious problems.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes! We offer flexible financing options for new garage door installations, including fiberglass doors. We work with several financing partners to provide options including 0% APR for qualified buyers, low monthly payment plans, and same-as-cash promotions. During your free estimate, we'll discuss all available financing options to find a payment plan that works for your budget.

Question 4

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year. However, if your door sees heavy use (more than 4-5 cycles per day), twice-yearly service is advisable. Regular maintenance extends your door's lifespan, prevents unexpected breakdowns, ensures safety features work properly, and can save you money on costly emergency repairs.

Question 5

What's included in your 2-year warranty?

Accepted Answer

Our comprehensive 2-year warranty covers all parts and labor on repairs and installations. This includes springs, cables, panels, rollers, hinges, and opener components. The warranty covers defects in parts and workmanship. Normal wear and tear, damage from accidents, or issues caused by improper use are not covered. We stand behind our work 100%.

Question 6

Do you provide emergency service on weekends and holidays?

Accepted Answer

Absolutely! We offer true 24/7 emergency service, including weekends and holidays, with no extra charges for after-hours calls. Garage door emergencies don't wait for business hours, and neither do we. Our emergency technicians are fully equipped to handle most repairs on the spot.

Question 7

How long does a typical garage door installation take?

Accepted Answer

A standard single-door installation typically takes 3-4 hours, while a double door may take 4-6 hours. This includes removing the old door, installing the new door and hardware, setting up the opener, and testing all safety features. We always complete installations in a single visit unless unforeseen circumstances arise.

Question 8

What brands of garage doors do you install?

Accepted Answer

We work with all major garage door manufacturers including Clopay, Amarr, Wayne Dalton, CHI, and others. We can help you select the best door for your needs, budget, and home style. All doors we install come with manufacturer warranties in addition to our own 2-year labor warranty.

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